1. Why i can't find the form to register my warranty?

We are sorry to inform you that the form have a bug to fix. Please send us your Amazon Order # and Email Address to our support team: Support@liberexlab.com We will help you to register.


2. I bought it through Ebay and I need to register it for guarantee.

Our official selling channels including Amazon, Official website (www.liberex.com), AliExpress Official Store. We have no authorized seller on Ebay. So please contact the shop you bought from for further assistance. Thanks!


3. I come from xxx, what’s your business scope?
Liberex Official Store www.liberex.com is available to ship products to these countries:US, UK, DE, FR, IT, ES, JP.

Besides, international customers you can check your local Amazon (US, UK, DE, FR, IT, ES, JP) for Liberex Official store.


4. Is it the same if i bought from the Amazon OR Official website?

Yes, they are same. We sell the same products with the same service on Amazon and Official website www.liberex.com which belongs to Liberex Brand and they comes from the same factory.


5. About the local taxes and import duties you need to know.

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Thanks for your understanding that we sold worldwide and cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.


6. How to get tax less or free upon import?

Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we may declare it as a "GIFT" or "SAMPLE" with a lower value as per your request. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the "Notes" when you Complete order. Thanks again.


7. I wanna know where do you ship from?

Our package is fullfilled by Local Amazon's FBA Shipping service on Liberex Official Store.


8. Do I need to pay for the shipping cost?

Shipping is FREE on Liberex Official Store www.liberex.com. If you are the prime member, you can enjoy the FREE SHIPPING on Amazonwith Amazon's FBA shipping service.


9. What’s the payment methods do you accept?

We take Visa, Mastercard, American Express and Paypal.

Please contact marketing@liberexlab.com if you have any questions regarding payment. Thank You!


10. When will you delivery my package?

We prepare and mail out packages within 48 hours after order payment is confirmed. 


11. How long i will receive my package?

It will take about 4-7 days arrive to you after shippment from our local warehouse, it might take longer if we ship from other country. The specific logistics time is subject to the logistics updated tracking number.


12. I don't know how to use your items,what should i do?

Please check your Item No. then go to our website page "Product Manuals" , which will guide you the way how to use.


13. What’s your return & refund policy?

1) All of our products win the guarantee of 30 DAYS MONEY BACK & 1 YEARS WARRANTY 

2) You may return the product within 30 days of delivery to issue for refund or replacement. (Some of the products may not need to be returned, please take the information of each product page as the final reference)

3) To initiate an exchange or a refund, please send your order details to marketing@liberexlab.com. Or, "Leave A Message" on your Order History page and our customer service will help process your request.

4) Refunds will be issued back to the original form of payment that was used to place your order. After we complete your refund, we will send you a message/Email. Please allow 7-15 days for your refund to appear.

5) When a gift card/Coupon/Credit (or any other free giveaway) is applicable to an order and if that order is refunded for any reason, the gift card (or any other free giveaway) used in that order cannot be refunded.

6) We cannot refund or be responsible for any fees not paid to us, which includes customs taxes or VAT and any return shipping costs you may incur in the refund process.

7) You will have to compensate for the return shipping cost unless you received a faulty unit. 


14. Can I trust to shop on this website?

Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here, and we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.


15. Is my personal information safe?

Yes, the information provided will ONLY be used for making documents related to the transaction and for delivery.


16. Is it safe to use my credit card?

It is safe to use your credit card. Because our secure socket layer(SSL)software is the industry standard and the best software for e-commerce transaction.It will encrypt your credit card number and the detailed information.


17. I am interested in your products,how can i be a product tester?

Please go through the “Free Sample Progrm” page on our website, then you will see the tips to enter.


18. I am a influencer,i would like to create a bussiness cooperation with you,what should i do? 

About the business cooperation,please contact us by Email: Liberex2017@gmail.com, we will reply to you ASAP within 24hrs.